Privacy Policy – Lev Nurse – Company Website

Welcome to https://levnurse.co.il and/or https://levnurse.org (the “Website”), operated by Lev Nurse Ltd., Company No. 515425064 (the “Company”, “we”, “us”, or “our”).

This Privacy Policy describes what personal information we collect, why we collect it, how we use it, with whom we share it, and your rights regarding such information. This Policy is implemented in accordance with the Israeli Protection of Privacy Law, 5741-1981 (the “Law”) and its regulations, including Amendment No. 13 to the Law.

1. General

• 1.1. Use of the Website is subject to the terms set out in this Privacy Policy. Please read this Privacy Policy carefully. Browsing and using the Website and performing actions on it indicate your agreement to the terms contained in this Privacy Policy.

• 1.2. This Privacy Policy applies equally to all genders. Any use of masculine or feminine wording is for convenience only.

• 1.3. This Privacy Policy applies to use of the Website and its Content through any computer or other communications device, such as a mobile phone or tablet, whether through the Internet or any other network or communications medium.

2. What Information Do We Collect?

We collect the following types of information:

2.1.1. Information you actively provide:

• Identification and contact information: Full name, telephone number, email address, residential address, including for home visits, and details provided when completing forms on the Website.

• Medical and sensitive information: In connection with medical, nursing, and home hospitalization services, we collect comprehensive medical information about patients. This may include medical history, hospitalization summaries, information from medical institutions such as health funds and hospitals, test results, psychiatric information, medication lists, and other clinical information provided by you or by authorized referring parties.

• Employee and job applicant information: When applying for employment or during the employment relationship, information collected may include CVs, a copy of an identity card, bank account details, professional certificates, and precise employees’ location data through a dedicated application used to verify arrival at home visits.

• Financial information: Payment method and invoice information for processing and collecting payment for private services through a secure payment-processing company.

2.1.2. Information collected automatically:

• Browsing and technical data: When browsing the Website, we may collect technical information such as IP address, browser type, operating system, access times, and pages viewed.

• Cookies: The Website uses cookies and similar tracking technologies for routine operation, improvement of the user experience, and collection of statistical data. For further information about cookies and tracking technologies, including how to control them, see Section 7 (“Use of Cookies and Tracking Technologies”) below.

3. Purposes of Collecting and Processing Information

We collect and process information and data about you for the following purposes:

• 3.1.1. Contacting you: Responding to individuals who leave their details on the Website, such as name, telephone number, and email address.

• 3.1.2. Providing medical and clinical services: Providing medical, nursing, home hospitalization, and patient-support services, including managing medical records and submitting reports to referring medical institutions such as health funds.

• 3.1.3. Research and development: Using information, generally in de-identified or anonymous form, to provide clinical research services to pharmaceutical companies and research organizations, subject to applicable law.

• 3.1.4. Employee management and recruitment: Evaluating job candidates, managing employee files, operational monitoring, and verifying the locations of medical teams during home visits.

• 3.1.5. Operations and collection: Managing CRM systems, bookkeeping, payment processing, and settlements with institutional organizations and suppliers.

• 3.1.6. Customer service: Handling inquiries, answering questions, and managing ongoing relationships with prospective and existing customers.

• 3.1.7. Marketing communications and updates: Where you have expressly consented, we will use your name and email address to send newsletters, service updates, offers, and marketing information.

• 3.1.8. Targeted marketing: Using technical information and browsing data collected through third-party cookies to display personalized advertisements across the Internet and measure campaign effectiveness.

• 3.1.9. Website maintenance, user experience improvement, and statistics: Analyzing browsing and technical data, generally on an aggregated and anonymous basis, to understand Website usage, identify faults, and improve our interface and services.

• 3.1.10. Compliance with law: Retaining transaction details, invoices, and records of engagements for compliance with legal obligations, such as tax and accounting requirements, and to protect our legal rights. Such information is retained where required by law.

4. Providing Information

• 4.1. Providing information or using Website services is based on your free choice and consent, and you are not legally required to provide us with information.

• 4.2. However, failure to provide certain information may prevent us from providing certain services. For example, without contact information such as your name and telephone number, we cannot respond with the information you requested about our services. Without an email address, we cannot add you to our mailing list at your request.

• 4.3. Information collected automatically is required for the proper and secure operation of the Website.

5. With Whom Do We Share Information?

• 5.1. We do not sell or rent your personal information to third parties. We may share personal information with third parties and service providers acting on our behalf solely for the purposes described in this Policy and in accordance with applicable law, including:

  • 5.1.1. Medical institutions and referring parties: We may share medical information with health funds, hospitals, treatment institutes, and companies supplying medicines or medical equipment as part of patient care and according to the instructions of the patient or referring party.

  • 5.1.2. Payment-processing companies: Payment details may be transferred to secure external payment processors to charge for private services.

  • 5.1.3. Medical research organizations: Data may be transferred as part of clinical research services to pharmaceutical companies, where possible in anonymous or aggregated form, and subject to legally required consents where applicable.

  • 5.1.4. Operational service providers: Such as courier companies for delivering documents or medical equipment to customers’ homes, and customer relationship management (CRM) and human-resources systems.

  • 5.1.5. Cloud, hosting, and development providers: We use external hosting companies, technical service providers, and development providers to host and maintain the Website and securely store our databases.

  • 5.1.6. Mailing service providers: For newsletters and updates, only if you have subscribed to this service.

  • 5.1.7. Analytics, marketing, and related platforms: We share technical, statistical, and aggregated information, generally not personally identifying, with external services that help us understand Website usage, analyze traffic, and improve our services. The Website uses Google Analytics for statistical analysis, understanding browsing patterns, and improving user experience.

  • 5.1.8. Law-enforcement and public authorities: Where required by a court order or instruction of a competent authority.

  • 5.1.9. Professional advisers: Such as accountants and lawyers, where necessary.

  • 5.1.10. Organizational and financial management system providers: Relevant details, such as engagement or transaction information, may be transferred to external accounting systems for financial management, invoice production, and legal compliance.

• 5.2. Transfers outside Israel: Some external services we use, such as Google, may store and process information on servers outside Israel. Use of such services is subject to their terms and privacy policies. We take steps to ensure that transfers are made in accordance with applicable law and that appropriate safeguards are in place.

6. Database Controller

• 6.1. For purposes of the Law, Lev Nurse Ltd., Company No. 515425064, which operates the Website, is the controller of the database in which the information described in this Policy is collected.

7. Use of Cookies and Tracking Technologies

• 7.1. The Website uses cookies and similar technologies, together referred to as “Cookies”, for routine and proper Website operation, information security, collection of statistical data, improvement of the user experience, and personalization of advertisements.

• 7.2. Cookies are small text files stored on your computer or mobile device while browsing the Website. They enable the Website to recognize your browser, remember certain information, and collect data about how you use the Website.

• 7.3. Some Cookies used on the Website originate from third parties, such as Google. They are intended to collect information about your preferences and activity on the Website in order to display relevant personalized advertising across the Internet and social networks and to measure the effectiveness of our advertising campaigns. Information collected by such third parties is subject solely to their privacy policies and is not the responsibility of the Website.

• 7.4. You may change your browser settings at any time to block, restrict, or delete Cookies, except essential Cookies. Please note that blocking Cookies may impair your browsing experience and prevent you from using some Website services, such as submitting a contact form.

8. Information Security

• 8.1. The security of your information is important to us. The Company implements systems, technological measures, and information-security procedures in accordance with the requirements of the Protection of Privacy Law and the Protection of Privacy Regulations (Data Security) 5777-2017. These measures are intended to minimize the risks of unauthorized access, loss, or misuse of information. However, although we make substantial efforts to protect your personal information, the Internet is not a completely secure environment, and we cannot guarantee absolute immunity of our databases from unauthorized access.

9. Data Retention

• 9.1. Personal information will be retained for as long as necessary to fulfill the purposes for which it was collected, or for a longer period where required by law.

10. Your Rights Regarding Personal Information

• 10.1. Under the Protection of Privacy Law, you have the following rights:

  • 10.1.1. Right of Review: You may request to review the personal information we hold about you.

  • 10.1.2. Right to rectification: If you discover that information is incorrect, incomplete, or inaccurate, you may request that it be corrected.

  • 10.1.3. Right to deletion: You may request deletion of your personal information, subject to legal limitations.

• 10.2. To exercise these rights, please contact the Website using the details provided below.

11. Minors

• 11.1. As part of providing medical, hospitalization, and nursing services, the Company may collect and process personal and medical information concerning minors under the age of 18. Such collection and processing are carried out only subject to prior express consent from the minor’s parent or legal guardian and in accordance with the Patient’s Rights Law and the Protection of Privacy Law.

• 11.2. If you submit details or provide information on the Website concerning a minor, you represent and undertake that you are the minor’s legal guardian and consent to the collection of the information for the purposes described in this document.

12. Newsletter Registration, Marketing Consent, Publications and Advertising

• 12.1. A visitor who provides details on the Website, gives consent to receive marketing communications, and is added to the Website’s mailing list authorizes use of those details to receive marketing information, updates, and advertisements sent by the Website from time to time.

• 12.2. Do not provide a third party’s details on the Website without that person’s prior express and informed consent.

• 12.3. When providing details, the visitor may be asked to provide personal information such as first name, last name, telephone number, and an active email address, at the Website’s sole discretion. Incomplete or incorrect details may prevent use of the service and may frustrate attempts to make contact when necessary. If details change, they should be updated on the Website.

• 12.4. There is no legal obligation to provide details on the Website. However, without providing them, it will not be possible to receive marketing content and updates from the Website.

• 12.5. Providing details and consenting to receive marketing content may include information about medical and nursing services, home hospitalization, new clinics, professional healthcare updates, and marketing offers from the Company.

• 12.6. Consent to receive marketing communications constitutes consent to receive advertising messages under the Israeli Communications Law (Telecommunications and Broadcasting) (Amendment No. 40) 5768-2008 (the “Communications Law”).

• 12.7. A subscriber may unsubscribe at any time by clicking “unsubscribe from the mailing list” or similar wording at the bottom of any mailing received, or by contacting the Website by email. Until the subscriber has unsubscribed, the Website may, subject to the Communications Law, send such direct mailings.

• 12.8. The Website may cancel a visitor’s registration to the mailing list at its absolute discretion.

• 12.9. All mailings, including information appearing in them, are provided as is and will be as accurate and correct as possible. However, information may be incomplete or may contain technical or other errors.

13. Changes to This Privacy Policy

• 13.1. We reserve the right to update this Policy from time to time. The updated version will be published on the Website.

14. Data Protection Officer (DPO)

• 14.1. The Company has appointed a Data Protection Officer responsible for oversight, monitoring, and verifying the Company’s compliance with the Protection of Privacy Law, 5741-1981 and its regulations, as well as implementation of the organization’s information-security procedures.

• 14.2. For any question, inquiry, or complaint regarding the manner in which we collect, process, or retain your personal and medical information, or to exercise your rights under applicable law, such as access, correction, or deletion, you may contact the Company’s Data Protection Officer directly. Your inquiry will be reviewed and handled as soon as possible:

  • Data Protection Officer: Ashraf Abu Khella

  • Email: [email protected]

15. Contact Us

For any questions or requests regarding this Privacy Policy, please contact us:

• Telephone: 073-7070608

• WhatsApp: 054-8834993

• Email: [email protected]

All rights in this Privacy Policy are reserved to Daniel Bahri Law Offices. It may not be copied, reproduced, or distributed.

Last Updated: September 2026